How Customer Service is Changing in 2011

For a while now, customer service has been lacking, especially in big business and customers have noticed. The mighty customer has taken a stand by taking their business elsewhere if they are not satisfied.

Too many lost sales can be detrimental to a company of any size. Here’s what customers and some businesses are doing.

The Customer:

Enough is Enough

Customer service is continuing to be a deciding factor when it comes to customers choosing which companies they give their business to.

Customers haven’t been shy about proclaiming they want the most value for their hard earned money when it comes to making a purchase and are all but demanding businesses do something about it.

Customer to Customer Service is Growing

Thanks in large part to the internet; customers are turning to one another for support. Forums, blogs, websites, and social media all provide places for customers to post questions, reviews, and offer advice.

People are turning to search engines for help because it’s free, and for the most part people are willing to help one another out.

The Business:

Out-Sourcing is at a Decline

Many companies decided to go overseas to fulfill their customer service needs in order to save money.

This money saving tactic is proving to cost some businesses more money in the long run. Why?

Customers have noticed a negative change in the quality of customer service and have chosen to take their business elsewhere. Besides losing customers, enticing new ones can be costly too.

Lots of companies are slowly bringing customer service back to America.

Big Business has Been Listening

Some businesses have listened to customer complaints and are doing something about it. There has been a shift in the priority to customer service.

Businesses that have put an emphasis on their customer service have seen success in their efforts. In fact, customer service is beginning to differentiate companies amongst one another.